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Technology Support Associate

New York
10/09/18 17:53
0 Applications
Job Type:
Full Time

The Technology Support Associate provides general technical support, system administration, helpdesk support, real-time troubleshooting and overall service technical orchestration. Troubleshoot, diagnose and resolve hardware, software and network related issues. Provide resolution to a wide range of technical issues with time-sensitive results. Perform and complete other technology tasks and projects.

Primary Duties and Responsibilities

·         Liaise with end users and resolve day-to-day break/fix issues

·         Control user access and provide password resets

·         Troubleshoot printer issues and replace toners, etc.

·         Diagnose and resolve connectivity issues

·         Troubleshoot various browser issues to ensure a smooth web experience

·         Diagnose and resolve hardware and software problems

·         Train new hires and staff on internal systems and procedures

·         Function as Technology Expert

·         Research emerging technologies that will improve system functionality

·         Provide software and hardware recommendations that will improve system performance

·         Propose and implement system enhancements that will improve reliability of systems

·         Liaise with external Technology Consultants to resolve server issues


·         3–5 years technical support and networking expertise

·         Bachelor’s degree a strong plus

·         Strong organizational and time management skills

·         Highly motivated, hard-working self-starter

·         Excellent customer service skills

·         Willingness and ability to work flexibly and diligently

·         Strong communication skills

·         Effective  team player who can communicate, motivate and interact effectively with others

·         Experience with remote desktop support technologies

·         Ability to explain and teach technical concepts to a non-technical end user 


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