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Help Desk Engineer

06/11/18 8:33
0 Applications
Job Type:
Full Time
Start Date:

Tired of the same old job? Do you want to learn about a business inside and out, not just a small piece? Are you ready to break the mold and gain deep experience? If the answer is yes, come join the TradePMR team!

TradePMR is a growing Fintech company in the expanding register investment advisor (RIA) space. We've experienced outstanding year-over-year growth and are known in our industry for our innovative technology and market-leading service to our customers. TradePMR is recognized by Glassdoor as having a 4.6 Rating on Employee Reviews!

We are looking for creative, passionate engineers to support the next generation SaaS platform for financial advisors and retail investors!

Location: Gainesville, FL, United States

Position Type: Full-time/Regular


  • Provides support to onsite and remote users via in person, chat, email, and phone
  • Troubleshoots and resolves hardware, software, and configuration issues
  • Supports corporate email, Active Directory, and onsite network
  • Interfaces with 3rd party vendors to troubleshoot issues
  • Creates documentation for issue resolution on Wiki
  • Maintains current inventory of hardware, software licenses, and office equipment
  • Setups/maintains/procures on premise equipment and network
  • Assist with onboarding and offboarding users
  • Manages Office 365 environments; OneDrive for Business, SharePoint, Skype for Business, Security and Compliance Center


  • 1-3 years of experience supporting a call center
  • Previous experience working with PC’s and Macbooks
  • Comfortable with a mixed Microsoft/Linux environment
  • Experience in Active Directory administration
  • Basic knowledge of the following: DNS, DHCP, TCP/IP, UDP
  • Excellent troubleshooting, communication, and customer service skills
  • Team Player, multi-tasker, great attitude
  • Must be available to support a 24x7 production environment
  • Shell and/or PowerShell scripting experience is a plus

Work with some of the best and brightest in the Fintech space, and enjoy these perks:

  • Two weeks paid vacation
  • BlueCross/BlueShield Medical & Dental Insurance
  • 401(k) with a 5% employer match
  • Casual Dress policy
  • Company Laptop
  • Refreshments available on demand
  • Sharpen the knife: Attend conferences and courses to keep your mind sharp

Currently, TradePMR does not have a program to support work visas, CPT, or OPT for this role.

Trade-PMR Inc, Member FINRA / SIPC .

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